Satisfaction Guarantee

Our mission at eSproutz is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best buyer's experience possible. 

In some rare circumstances, you may receive damaged merchandise due to handling mishaps during the shipping process. If this happens, please take a photo of the box where damage was done and get in touch with us right away. Please read through our Shipping Policy for detailed information about how to handle items damaged during shipping.

If you have buyer's remorse or are not 100% satisfied with the product within the first 30 days, contact us for return or refund instructions. Please refer to our Refunds & Returns Policy for more information.

If the product you ordered ended up temporarily out of stock just as the order was placed, one of our team members will call you right away to discuss the options. We settle for nothing less than excellent communication with our customers. 

Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our power to ensure you are taken care of. 

If you need to contact us, please email support@esproutz.com or call (888) 310-4764 or fill out our Contact Us form.